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Leadership/Management

Leadership Protocol – What Bosses Should Never Ask Employees to Do

Leadership Protocol – What Bosses Should Never Ask Employees to Do

Sometimes leadership protocol can be hard.

What can/should you be asking your team to do.  Leadership Protocol can be tricky.  What appears to be an excellent idea can turn sour, fall flat on its face, or have the very opposite effect you wanted.
Have you considered what you should and shouldn’t ever ask an employee to do? It can be a minefield.  Think about

Leadership Protocol
Leadership Protocol

 
 

  • ‘making’ employees feel they have to attend ‘social’ events – you know the sort of thing and the ‘guilt trip’ that an employee can feel if they’d prefer not to participate.  If you have remote workers consider this especially.   If it’s an after-work ‘drinks’ / get together, make sure it is ‘after work’ and not an hour after finishing.   Or maybe it could start half an hour before the end of your day?
  • Company fundraising schemes – fabulous and great but again not something to pressurize your staff about
  • What if you’ve asked someone to undertake a task and it’s not being done very well. Do you take it away and ask someone else to do it?
  • What about evaluation: self-evaluation or evaluating  peers – should you be asking your team to do this?
  • What about revealing the ‘one thing no-one else knows about you’ – team building stuff.  Does the leader have a right to ask an employee to do this? Is it really helpful?
  • Do you ‘lead by example’ and ‘roll up your sleeves’ if needed?

Remember, long after an employee has left your team, they will still remember how you made them ‘feel’.
A good article by Jeff Haden  – I’m sure  we can all relate to some of these issues .
 
 

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Armstrong Beech Marketing Coaching Leadership/Management Video

The VW Fun Theory

I love this theory…
 
  • The VW Fun Theory   This site is dedicated to the thought that something as simple as fun is the easiest way to change people’s behaviour for the better. Be it for yourself, for the environment, or for something entirely different, the only thing that matters is that it’s change for the better.

Check out my favourite, the Piano Staircase (on the above link):  ”Take the stairs instead of the escalator or elevator and feel better” is something we often hear or read in the Sunday papers. Few people actually follow that advice. Can we get more people to take the stairs over the escalator by making it fun to do? See the results here.

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Armstrong Beech Marketing Customer Journey Customer Loyalty Leadership/Management

Achieving brilliant customer service

The BT small business unit put out this bulletin in 2008 which I thought was good.

Achieving brilliant customer service
If you want your customers to keep coming back to you, getting your customer service right is vital. We asked the Institute of Customer Service to give us their tips for customer satisfaction.