- 1% die
- 3% move away
- 5% follow a friend’s or relative’s recommendation 9% find an alternative they perceive to be better quality or value
- 14% are dissatisfied with the products or service
- And a massive 68% of people leave a business because of…
I received a great email from Lou Fletcher of Piccolo Property in Salisbury: “I love receiving your email newsletters – they constantly remind me of all the things I *will* do when I can magic up some more hours in the day! Good tip about picking up the phone – you’re right – it is good to talk!”
Just a couple of sentences; doesn’t take long. Nice to send. Great to receive.