Empathy, Reliability, Integrity – the 3 Qualities of Likeable People
A good article from the Institute of Sales and Marketing Manager of which I am/have been a member for many years. I particularly liked the quote from Investor Warren Buffett “In looking for people to hire, you look for three qualities: integrity, intelligence and energy. And if they don’t have the first, the other two will kill you.”
“””Business leaders and entrepreneurs with superb people skills have a competitive edge over others. These skills often take more time to learn than technical abilities, but the results are well worth the investment.
Everyone wants to work with people they enjoy being around. If you’re extremely likable, you’ll be able to attract new clients and retain long-standing relationships with minimal effort.
Clients evaluate who they want to hire and continue to work with based on what I call the BLT factor: believability, likability, and trustworthiness. They ask themselves, “Does Pamela know what she’s doing and is she enjoyable to work with?” If you’re disliked, it may not matter how competent you are, people simply won’t want to work with you.
Likeability is the culmination of three traits: empathy, reliability and integrity. Here’s why each characteristic is important and what you can do to cultivate it.