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Armstrong Beech Marketing Customer Journey Customer Loyalty Leadership/Management

Achieving brilliant customer service

The BT small business unit put out this bulletin in 2008 which I thought was good.

Achieving brilliant customer service
If you want your customers to keep coming back to you, getting your customer service right is vital. We asked the Institute of Customer Service to give us their tips for customer satisfaction.

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Armstrong Beech Marketing Social Media

Google+: The benefits for business

Posted by Neil Davey in Marketing & PR on Wed, 03/08/2011 – 10:00

 is reporting “insane demand” for its new Google+ social network. But what does the latest platform on the block mean for businesses? Neil Davey investigates. 

Google may have left many underwhelmed with its last two social initiatives, Wave and Buzz, but this track record did little to quell the excitement that heralded the launch of its new social network, Google+.